None
CSR Development Conference
ABOUT THE CONFERENCEWe know CSRs are vital to the success of any agency. This conference is typically held in early November at the MAIA Headquarters in Jefferson City. It begins on Thursday morning and runs until around 4:00 with sessions geared toward CSRs and fun activities to promote networking and teamwork. It continues on Friday with more sessions developed specifically for CSRs and their unique skill set.
UPCOMING CONFERENCE
November 6-7, 2025
2024 AGENDA Thursday, November 7 10:30 - 11 a.m.
Registration
11 a.m. - 12 p.m.
Opening Neworking Session & Lunch (In-Person Only) 12 - 4 p.m
The Claims Department and Your Agency (approved for 4 p-c CE credits in MO & KS) 6 - 8 p.m.
BOWLING at Strikers (Optional, $30/person )
Friday, November 8 8 - 9 a.m.
How to Maintain Your Motivation and Increase Sales
9 a.m - 12 p.m.
Customer Experience and Your Agency (approved for 3 general CE credits in MO & KS)
Hotel Recommendations Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City, MO 65101
573-635-4175 Speaker:
Nicole Sherrill Wyatt 
Nikki Sherrill Wyatt is a director of the Auto
Claims Team with Penn National Insurance. She has been in
claims for 30 years. Nikki oversees all personal lines and commercial lines automobile claims in her company’s territory. She carries numerous designations but is proud to hold her CIC. She is also in charge of training new claims professionals as they
enter into their insurance careers. She has been a faculty
member for the Risk & Insurance Education Alliance since 2019. | |
false,false,2